AM MOVE — Return & Refund Policy

Last updated: 21 October 2026

At AM MOVE, we want you to shop with confidence. We are committed to providing premium activewear, excellent customer service and a fair returns process.

1. Your Right to Cancel

Under the UK Consumer Contracts Regulations, eligible customers purchasing online have the right to cancel their order within 14 days of receiving their goods, without providing a reason.

To exercise this right, please notify AM MOVE of your decision to cancel within this period.

After notifying us, you have a further 14 days to send the goods back.

2. Return Conditions

Customers may inspect and try on clothing as they would in a physical shop.

Please return items clean, with their original labels and packaging where reasonably possible.

We recommend that items are returned unworn beyond normal fitting, unwashed and without alterations.

We may make a lawful deduction from the refund if handling beyond what is necessary to establish the nature, characteristics and fit of the product has reduced its value.

Missing packaging or removed labels do not automatically remove your statutory cancellation rights.

Certain sealed products that cannot be returned for genuine health or hygiene reasons may be exempt from cancellation after the seal has been broken, where the legal exemption applies.

3. How to Request a Return

Contact our customer support team through the contact details published at ammove.co.uk.

Please provide:

• Your order number.

• The item you wish to return.

• Your name and contact email.

You may also use the cancellation form provided below.

We will provide return instructions and the appropriate return address.

4. Return Shipping Costs

For change-of-mind returns under the statutory cancellation right, customers are responsible for direct return shipping costs, unless AM MOVE has agreed otherwise.

If an item is faulty, incorrectly supplied or not as described, AM MOVE will cover reasonable necessary return costs where required by law.

We recommend using a tracked postal service and retaining proof of postage.

5. Refunds

Eligible refunds will be made to the original payment method unless otherwise agreed.

For statutory cancellations, we will refund the product price and the original standard delivery charge, where applicable.

Additional charges for premium or express delivery chosen by the customer are generally non-refundable beyond the cost of standard delivery.

Refunds will be processed within 14 days of receiving the returned goods or receiving acceptable evidence that the goods have been sent back, whichever occurs first.

No administrative or restocking fee will be charged for exercising statutory cancellation rights.

6. Faulty, Damaged or Incorrect Items

If you receive a faulty, damaged or incorrectly supplied product, please contact us as soon as reasonably possible.

Under the Consumer Rights Act 2015, customers have statutory rights when goods are faulty, not as described or not of satisfactory quality.

Depending on the circumstances, this may include a refund, repair, replacement or price reduction.

For qualifying faults, customers may have a short-term right to reject goods within 30 days. Further statutory remedies may apply afterwards.

Nothing in this policy limits these rights.

7. Exchanges

If you would like a different size or colour, please contact us.

Exchanges depend on product availability. Where a direct exchange is unavailable, a return and new purchase may be arranged.

Your statutory rights remain unaffected.

8. International Returns

Customers in Spain and other international destinations may have additional mandatory consumer protection rights under applicable local law.

Where applicable, these rights take precedence over any conflicting part of this policy.

9. Cancellation Form

To: AM MOVE

Contact: [CUSTOMER SERVICE EMAIL]

I hereby give notice that I cancel my contract of sale for the following goods:

Order number:

Ordered on:

Received on:

Customer name:

Customer address:

Date:

10. Contact

AM MOVE

Website: https://ammove.co.uk

Email: [ammoveuksac@gmail.com]

Return address: [Space busibess centre molly millars lane unit 42, wokingham RG41 2PQ]

This policy does not affect your statutory rights.