Exchanges and returns
Comprou e precisa de ajuda com tamanho ou devolução? Estamos aqui para tornar esse processo claro e simples.
Request window
Up to 14 days after delivery.
Item condition
Unused, with tags and original packaging.
How to request
Envie seu número de pedido para nossa equipe.
How to request an exchange or return
- Contact us at ammoveuksac@gmail.com with your name, order number and the reason for your request.
- Our team will reply with the return instructions and next steps.
- Send the item as instructed, keeping tags and original packaging where applicable.
- Once the item has been received and checked, you will receive an update by email.
Perguntas frequentes
Can I exchange for a different size?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Quais itens podem ser devolvidos?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
Quando receberei meu reembolso?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
O custo do envio é reembolsado?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Posso devolver um item em promoção?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
E se meu pedido chegar com algum defeito?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Need help with your order?
Send your order number and a brief explanation to our team.